Refund Policy

1. General rule

Subscription payments are non-refundable except as described below. Because a subscription grants immediate access to the marketplace and a monthly credit allotment, we do not provide refunds or prorated credits for partial billing periods.

2. Cancellation vs. refund

Cancelling your subscription stops future renewals; it does not refund the current billing period. You retain access and your remaining credits until the period ends.

3. Exceptions

We may issue a refund, at our sole discretion, in these cases:

• A verified technical error that charged you incorrectly or failed to deliver your credits.
• A duplicate charge for the same billing period.
• A charge made after a confirmed cancellation, where the cancellation predated the charge.
• Where a refund is required by applicable law.

4. Credits are not refundable

Contact credits have no cash value. Credits consumed by unlocking a request are never refundable — including when a customer does not respond, declines your proposal, or hires another professional. Unused credits expire at the end of each billing cycle and are not refunded.

5. Disputes with professionals or customers

FinPro Directory is a marketplace and is not a party to any engagement between users. We cannot refund, recover, or mediate payments made between customers and professionals. Those disputes must be resolved directly between the parties.

6. How to request a refund

Email billing@finprodirectory.com within 14 days of the charge, including your account email, the charge date, and the reason for the request. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days.